Glasses come with a warranty:
- Manufacturing defects during the warranty period.
- Free spectacle maintenance guarantee (minor repairs: replacement of screws, nosepieces, etc.)
There is no guarantee:
- In case of mechanical damage (breakage, scratching, etc.).
- Failure to follow the instructions for using the glasses.
- For a recipe brought in by the client.
- At the customer’s request, making glasses based on old glasses or on verbal evidence provided by the customer.
- With the customer’s consent after the purchase of a product with a defect of which he has been informed.
For warranty repairs, please contact your nearest Optikos pasaulio showroom for more information. Don’t forget to bring your purchase receipt and the statement of manufacture. For a full list of opticians, visit https://www.optikospasaulis.lt/optikos.
According to the Resolution of the Minister of Economy of the Republic of Lithuania “On Approval of the Rules of Retail Trade” of 22 July 2014, quality optical goods will not be exchanged and refunds will not be given for quality goods.
Failure to collect corrective eyewear within 6 months of the date of manufacture will result in the order being cancelled and the money not being refunded.
Please note that:
- The custom-made glasses comply with the essential requirements of Annex 1 of the Technical Regulation on the Safety of Medical Devices (which transposes the provisions of Council Directive 93/42/EEC of 14 June 1993 on medical devices).
- In accordance with the company’s policy, by making an advance payment, customers agree to the information contained in the order and to the company’s privacy policy.
Instructions for wearing corrective and sunglasses
- Only use the glasses as recommended by your eye care professional. The glasses are custom-made and cannot be loaned to others. Keep your glasses away from children.
- Put the glasses on and take them off with both hands holding the feet of the glasses. Do not wear the goggles on the top of your head or in any other way than specified in these instructions. This will protect the glasses from frame deformation.
- Check periodically that the shape and wearing position of the glasses are correct.
- Do not place the lenses of your glasses on hard surfaces – this will protect your glasses from scratching.
- Keep your glasses in a hard, closed glasses case (when not in use). It will protect your glasses not only from scratches, but also from accidental knocks, breakages, etc.
- Do not carry your glasses without a case in your handbag, pocket or similar. Various objects (keys, phones, etc.) can damage them.
- Clean your glasses only with products specifically designed for cleaning glasses (eyeglass wipes, eyeglass cleaners).
- Do not use the goggles as a means of protection (e.g. for welding, working with hazardous materials).
- Protect your glasses from high temperatures, and do not leave them in places where hot air is concentrated (e.g. in the sauna, in the car, by the fireplace, oven, hairdryer on, etc.). Sudden temperature fluctuations can cause damage to the lenses or the frame of the glasses (deformation, discolouration, chipping/cracking of the lens coating).
- When wearing glasses, avoid direct contact with chemicals that can damage the surface of the glasses (e.g. hairspray, etc.).
- If your glasses are damaged, you must contact an optician (you cannot repair them yourself).
